Terms & Conditions
CONFIDENTIALITY AND DATA PROTECTION
Confidentiality is an integral part of therapy and is seen as essential to building the therapeutic relationship and ensuring the client’s sense of safety and trust in our services.
Our therapy related and therapeutic services operate in a confidential way in order to encourage the client to be as open and honest as possible. During the process personal experiences and sensitive information is often disclosed. It is very important, therefore, that the client has trust in us and in our therapists and counsellors and knows that anything they disclose remains confidential. The only circumstances in which confidentiality may be broken, is if there was a serious risk to the client's life or the life of other people. There are also rare circumstances where a therapist may be required by law to disclose client information. Wherever possible, this will be discussed with the client beforehand and everything done to ensure that the client is fully aware and informed of procedures. If this is not possible the therapist will use their professional discretion.
We are compliant with the current Data Protection Act 1988 and are ensuring compliancy with future new General Data Protection Regulations 2018.
CONDUCT OF CLIENTS AND VISITORS TO THE WEBSITE
Harmony Counselling & Hypnotherapy sessions provide the space for clients to work through difficult feelings and emotions, threatening or abusive behaviour will not be tolerated. Such behaviour may result in the session ending and the client being liable for the full session cost. The use of the service may also be terminated.
SUITABILITY
Our services are aimed at being preventative and pro-active. An opportunity to talk through the pressures of life and work and, with assistance, to resolve issues that may become more profound and have greater impact further down the line.
If we have to decline use of our service, we will try and suggest alternative support. We will be conscious of your wellbeing and its importance and that you should have the opportunity to seek the best support for your specific needs.
We are unable to help with acute or suicidal crises; if you are suicidal please contact the emergency services. You may also contact www.samaritans.org or telephone them on 116 123 (UK).
If you are looking for crisis support then please refer to ‘Emergency Numbers’ in the footer section of this site.
PAYMENT OF FEES
Payment is made on our booking system in advance of sessions.
CANCELLATION POLICY
All sessions are scheduled in advance and are a time reserved exclusively for our clients. Therefore, when a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to somebody else.
For this reason, we ask that you please provide three (3) weekdays notice by phone, text or email if you cannot attend your appointment. Failure to provide this notice incurs a cancellation fee of half (50%) of the total session fee.
The full session fee will be charged when you miss or cancel an appointment without giving 24 hours advanced notice. If a session is booked less than 24 hours in advance, then cancellation will automatically result in the full session fee being charged.
DISCLAIMER
The content of this website is intended for information only. Whilst utmost care has been taken in the writing of information presented, we cannot guarantee its usefulness or accuracy. We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website. Anyone using information offered on this website does so at their own risk and will be considered to have taken full liability and responsibility for any damage or injury arising from its use.
LIABILITY
Harmony Counselling & Hypnotherapy holds no liability if connection with the website becomes unavailable. We do not accept any liability for any injury, loss, costs, damage or false information given either with regard to our own services or any other external contacts or websites. We hold no responsibility for a user's telephone, computer system, tablet, software data or technical difficulty occurring in connection with this website or other services. We hold no responsibility for any computer viruses or corruption to an individual client's computer or device.
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